TaxWise - Solutions for the Tax & Accounting Professional
  Solutions for growing tax and accounting firms
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About CCH Small Firm Services

When you need help, every minute counts...

TaxWise customer support is the best in the business…period. Highly trained, friendly and courteous, our customer service professionals won’t be satisfied until your problem is solved. Have a technical problem? All of our technical support agents are A+ certified, the standard developed by the Computing Technology Industry Association. And best of all, they work right here in our Georgia call center, with extended hours during tax season.

When you call, our state-of-the-art routing system directs your call to the person who can answer your question most quickly. You can also get answers by e-mail or online at our support website, where you’ll find the latest news on the “Hot Topics” page and you can search the same expert knowledge base used by our support professionals.

Customer Support hours of operation (EST):

Tax Season:
Mon – Friday  8:00am – 10:00pm
Saturday        9:00am – 6:00pm

Off Season:

Mon – Friday  8:00am – 6:00pm

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