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Frequently Asked Questions
General Questions
What is TaxScripts®?
Do I need an IRS E-services account to use TaxScripts®?
How do I register for an IRS E-services account?
I think I found a bug in TaxScripts®. What do I do now?
What is the relationship of TaxScripts Inc. to CCH?
Installation and Upgrade Questions
How do I download the latest version of TaxScripts®?
How do I install TaxScripts®?
How do I get started?
Transcript Delivery Questions
I have successfully uploaded a transcript request, but no transcripts are sent to my secure mailbox. What's wrong?
Where does TaxScripts® store downloaded transcripts?
Where does TaxScripts® stored printed transcripts?
I keep getting email notifications from E-services about tax information being placed into and removed from my IRS secure mailbox. How can I stop this?
I keep getting a pop-up message for "Just in Time Script Debugging." How can I stop this?
What IRS transcripts can I request through TaxScripts®?
What years of IRS transcripts can I request through TaxScripts®?
Disclosure Authorization Questions
I am attempting to submit a POA, but TaxScripts® is telling me that the representative signature is invalid. What's wrong?
I am attempting to submit a POA, but TaxScripts® is telling me that the taxpayer signature is invalid. What's wrong?
I am attempting to submit a POA, but TaxScripts® is telling me that the joint taxpayer data is missing. What's wrong?
Error Codes
Why do I get "Automation Error -2146233078" after I put in my e-Services password?
Why do I get “Error- Invalid access to memory location” when I try to submit Transcripts or a DA to the IRS?
Support
Who do I contact for TaxScripts® support?
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